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About us

With over 15 years of experience, Fortel has offered experience in customer experience and BPO to companies from different industries such as telecommunications, banking and finance, mass consumption and entertainment.

We generate great value customer experiences, maximizing contact with its customers through a group of on-site, digital and voice’s attention channels.

Fortel is among the largest BPO & Customer Experience Centers in Peru, being recognized as a key strategic partner for companies to create value for its customers.

 

Our mission is to provide high standards of service and quality to consolidate long-term relationships with customers.

We belong to the Peruvian Association of Contact Centers (APECCO).

Some acknowledgments and certifications which demonstrate the high quality standards we work with:

CONTACT EXCELLENCE AWARD APECCO 2017

CONTACT EXCELLENCE AWARD APECCO 2017

1st place for the best social media strategy.

CONTACT EXCELLENCE AWARD APECCO 2015

CONTACT EXCELLENCE AWARD APECCO 2015

1st place for the best social media strategy.

FROST & SULLIVAN

FROST & SULLIVAN

For being the best Outsourcing Center who leads growth industry in year 2011 in Peru.

CONTACT EXCELLENCE AWARD APECCO 2011

CONTACT EXCELLENCE AWARD APECCO 2011

1st place for the best Human Capital Management.

9001:2008 N°BR232837 ISO CERTIFICATION

9001:2008 N°BR232837 ISO CERTIFICATION

In customer service for contact center.