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About us

With over 17 years of experience, Fortel has offered experience in customer experience and BPO to companies from different industries such as telecommunications, banking and finance, mass consumption and entertainment.

We generate great value customer experiences, maximizing contact with its customers through a group of on-site, digital and voice’s attention channels.

Fortel is among the largest BPO & Customer Experience Centers in Peru, being recognized as a key strategic partner for companies to create value for its customers.

Our mission is to provide high standards of service and quality to consolidate long-term relationships with customers.

We belong to the Peruvian Association of Customer Experience (APEXO).

Some acknowledgments and certifications which demonstrate the high quality standards we work with:

2019 EXPERIENCE AWARD

2019 EXPERIENCE AWARD

Best Contribution in Social Responsibility

2019 EXPERIENCE AWARD

2019 EXPERIENCE AWARD

Best Social Media Strategy

2018 EXPERIENCE AWARD

2018 EXPERIENCE AWARD

Best Customer Experience Management

CONTACT EXCELLENCE APECCO AWARD 2017

CONTACT EXCELLENCE APECCO AWARD 2017

Best Human Capital Management

CONTACT EXCELLENCE APECCO AWARD 2017

CONTACT EXCELLENCE APECCO AWARD 2017

Best Social Media Strategy

CONTACT EXCELLENCE AWARD APECCO 2015

CONTACT EXCELLENCE AWARD APECCO 2015

Best Social Media Strategy.

CONTACT EXCELLENCE APECCO AWARD 2011

CONTACT EXCELLENCE APECCO AWARD 2011

Best Human Capital Management

FROST & SULLIVAN

FROST & SULLIVAN

For being the best Outsourcing Center who leads growth industry in year 2011 in Peru.