About us
With over 17 years of experience, Fortel has offered experience in customer experience and BPO to companies from different industries such as telecommunications, banking and finance, mass consumption and entertainment.
We generate great value customer experiences, maximizing contact with its customers through a group of on-site, digital and voice’s attention channels.
Fortel is among the largest BPO & Customer Experience Centers in Peru, being recognized as a key strategic partner for companies to create value for its customers.
Our mission is to provide high standards of service and quality to consolidate long-term relationships with customers.
We belong to the Peruvian Association of Customer Experience (APEXO).
Some acknowledgments and certifications which demonstrate the high quality standards we work with:
2019 EXPERIENCE AWARD
Best Contribution in Social Responsibility
2019 EXPERIENCE AWARD
Best Social Media Strategy
2018 EXPERIENCE AWARD
Best Customer Experience Management
CONTACT EXCELLENCE APECCO AWARD 2017
Best Human Capital Management
CONTACT EXCELLENCE APECCO AWARD 2017
Best Social Media Strategy
CONTACT EXCELLENCE AWARD APECCO 2015
Best Social Media Strategy.
CONTACT EXCELLENCE APECCO AWARD 2011
Best Human Capital Management
FROST & SULLIVAN
For being the best Outsourcing Center who leads growth industry in year 2011 in Peru.