We provide technology solutions with effective tools to optimize an organization’s processes in order to improve the customer experience.
We are committed to manage efficient operations as part of the BPO processes, so we support the company’s development in the tasks, reducing the amount of resources and time used.
According to the stated goals, we perform customer service tasks, loyalty, help desk, collections, surveys, orders and claims,
We contribute with the continuous improvement of customer experience through our ability to manage any volume of campaign, in 24 business hours, 7 days a week, where a staff of experts is always ready to detect the progress on the client´s process.
Fortel Peru, Operations management services allow improving productivity, efficiency and customer satisfaction, because they attract the attention of new users due to the comprehensive management by increasing digitization and the processes’ automation.